FAQ

How big is CUBBY?

CUBBY is about 30 cm tall: the absolute perfect size for bedtime cuddles and traveling.

Is the outfit removable?

Yes! Simply unzip the outfit to take it off and reveal the incredibly soft little bear hidden underneath.

What colors are available?

Currently, the clothes are available in pink and green. The bear is available in white and brown versions.

How do I wash my plushie?

We recommend a gentle hand wash in warm water with mild soap, followed by air drying.

What are the delivery times?

Expect 7 to 10 business days for standard delivery, which is always free. All our deliveries are fully tracked.

How do sizes run?

Regular tees and hoodies fit like normal unisex sizes. Oversized pieces are wider; each product page has a fit note that says by how much, and the size guide has every measurement in inches and cm.

What does shipping cost?

Free to the US and Canada. EU shipping is calculated at checkout before you pay. Details: Shipping and returns.

How long does it take?

Printing takes [X–Y] business days, then delivery takes [X–Y] business days in the US and Canada and [X–Y] in the EU. You get a tracking link when it ships.

Can I return it?

Yes. You have 14 days after delivery to change your mind. Email us, send it back, and we refund you. How it works: Shipping and returns.

It arrived misprinted or damaged.

Send a photo to [SUPPORT EMAIL] and we'll replace it or refund you. No need to send it back unless we ask.

How is it printed?

Each order is printed on demand by our print partners on blank garments from Gildan, Bella+Canvas and Lane Seven. The blank for each product is listed under "Material and care" on its page.

Will you restock a design?

There's nothing to restock: it's printed when you order. If a design is on the site, you can buy it.

How do I wash it?

Cold, inside out. Tumble dry low or hang it up. Don't iron over the print.

How can I pay?

The payment options are shown at checkout, including cards and express options like Shop Pay, Apple Pay and Google Pay where your device supports them.