Shipping and returns

How big is CUBBY?

CUBBY is about 30 cm tall: the absolute perfect size for bedtime cuddles and traveling.

Is the outfit removable?

Yes! Simply unzip the outfit to take it off and reveal the incredibly soft little bear hidden underneath.

What colors are available?

Currently, the clothes are available in pink and green. The bear is available in white and brown versions.

How do I wash my plushie?

We recommend a gentle hand wash in warm water with mild soap, followed by air drying.

What are the delivery times?

Expect 7 to 10 business days for standard delivery, which is always free. All our deliveries are fully tracked.

Everything is printed when you order it, then shipped with tracking. That's why it takes a few days longer than a warehouse shop, and why nothing is ever "almost sold out".

Where we ship and what it costs

Destination	Shipping	Delivery after printing
United States	Free	[X–Y] business days
Canada	Free	[X–Y] business days
European Union	[EU RATE, e.g. €5.99] [free over €XX, if decided]	[X–Y] business days

Printing takes [X–Y] business days before your order ships. The exact shipping cost for your address is shown at checkout before you pay. You'll get a tracking link by email when it ships.

[CHECK BEFORE PUBLISHING: are EU orders printed inside the EU? If not, say here whether import VAT or duties can apply and who pays them.]

Changed your mind? 14 days.

You can cancel your purchase within 14 days after you (or someone you named) receive the order, without giving a reason.

Email [SUPPORT EMAIL] with your order number and the items you want to return, within 14 days of delivery. You can use the form in our refund policy, but a plain email is fine.
Send the items back within 14 days after telling us, to the return address we give you.
We refund the price and the original standard shipping cost within 14 days of hearing from you. We may wait until the items arrive back (or you show proof you sent them).

Return shipping is paid by [you / us: DECIDE]. Try things on like you would in a shop. If an item comes back worn, washed or damaged, we may deduct the loss in value.

Misprinted, damaged or wrong item?

Email a photo to [SUPPORT EMAIL] within [30] days of delivery. We'll send a replacement or refund you, including shipping. You don't need to send it back unless we ask.

This is on top of your legal rights: under EU law a product has to match its description and work as expected, and that legal guarantee stays in place whatever this page says.