FAQ

Quelle est la taille de CUBBY ?

CUBBY mesure environ 30 cm : la taille absolument parfaite pour les câlins au moment du coucher et pour voyager.

La tenue est-elle amovible ?

Oui ! Il suffit de dézipper la tenue pour l'enlever et révéler l'incroyable petit ours tout doux caché en dessous.

Quelles sont les couleurs disponibles ?

Actuellement, les vêtements sont disponibles en rose et en vert. L'ours est disponible en versions blanche et marron.

Comment dois-je laver ma peluche ?

Nous recommandons un lavage à la main délicat à l'eau tiède avec un savon doux, suivi d'un séchage à l'air libre.

Quels sont les délais de livraison ?

Prévoyez 7 à 10 jours ouvrables pour une livraison standard, qui est toujours gratuite. Toutes nos livraisons sont entièrement suivies.

How do sizes run?

Regular tees and hoodies fit like normal unisex sizes. Oversized pieces are wider; each product page has a fit note that says by how much, and the size guide has every measurement in inches and cm.

What does shipping cost?

Free to the US and Canada. EU shipping is calculated at checkout before you pay. Details: Shipping and returns.

How long does it take?

Printing takes [X–Y] business days, then delivery takes [X–Y] business days in the US and Canada and [X–Y] in the EU. You get a tracking link when it ships.

Can I return it?

Yes. You have 14 days after delivery to change your mind. Email us, send it back, and we refund you. How it works: Shipping and returns.

It arrived misprinted or damaged.

Send a photo to [SUPPORT EMAIL] and we'll replace it or refund you. No need to send it back unless we ask.

How is it printed?

Each order is printed on demand by our print partners on blank garments from Gildan, Bella+Canvas and Lane Seven. The blank for each product is listed under "Material and care" on its page.

Will you restock a design?

There's nothing to restock: it's printed when you order. If a design is on the site, you can buy it.

How do I wash it?

Cold, inside out. Tumble dry low or hang it up. Don't iron over the print.

How can I pay?

The payment options are shown at checkout, including cards and express options like Shop Pay, Apple Pay and Google Pay where your device supports them.